play exchange

play exchange App support

Contact
+91 0967927022

Adress
Indian
Kerala,Kasaragod
postalCode:671121

Most Asked Questions In The play exchange:

Q1: How to log in after installing the play exchange?

To log in, open the app and enter your registered mobile number to receive an OTP (one-time password) verification. Once verified, you'll be logged in without needing a password or email credentials. This streamlined process allows for easy and secure access.

Q2: What should I do if I am not getting OTP?

To proceed, check your internet connection and wait for a strong signal. Next, click on send OTP and wait for the verification code to arrive. If you don't receive the OTP, you can reach out to the app's support system through live chat for assistance.

Q3: What should I do if I am not able to log in with my old number?

To log in successfully, use the same active number. If your number has changed, please submit your updated KYC details to our customer support team via email to facilitate account transfer. This will help resolve any login issues.

Q4: You are getting blackout and the app is not opening?

To resolve the issue, uninstall the app from your device and then download the latest version. Once installed, you'll be able to log in and start playing the updated app easily. This should fix any problems you were experiencing.

Most Asked Questions Related To Withdraw In The play exchange:

Q1: What is the minimum withdrawal amount in the play exchange?

In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawal is only possible for the money earned from gaming, not the bonus amount collected. This means you can redeem your gaming earnings as cash.

Q2: Is it necessary to do KYC for withdrawal?

To proceed, please ensure all your Know Your Customer (KYC) details are completed and submitted through the app, including saving your Aadhaar card, UPI, and bank details. This information is required to verify your identity and facilitate a smooth onboarding process. Completing these details is a necessary step to continue with the application.

Q3: After placing a withdrawal request, how much time does it take to get the money?

The app's fast and stable services enable a quick process, typically taking 30 minutes to 3 hours. However, occasional payment delays may occur, requiring users to wait up to 24 hours. This delay is a temporary exception to the app's generally efficient processing time.

Q4: Why is the bonus balance not being withdrawn?

The bonus money earned can only be used for gaming purposes and cannot be withdrawn by anyone else. It can be withdrawn once you've earned money by playing games with the bonus amount. Any winnings earned with the bonus can be withdrawn as usual.

Q5: Withdraw failed, money did not come, what should I do?

To resolve the issue, check your transaction history in the settings to see if your withdrawal request is pending. If it's not showing up, don't worry - your money will be added to your wallet account within 24 hours. If it still doesn't appear, contact the care centre for further assistance.

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